StopScope support

Need help with the StopScope app or StopScope Dispatch? Email support@cajunappfactory.com. We answer by email, usually within a couple of business days. Tell us your phone model, the app version (in Settings) and what happened.

Frequently asked questions

What do I get free, and what does Pro add?

The free app shows ads and lets you put up to 10 stops on a route, import the first 10 lines of a list, and optimize 10 times a day. It includes label scanning, address search, navigation handoff, saved routes and backup.

StopScope Pro ($7.99/month) removes ads and adds routes of up to 300 stops, larger imports, priority stops, delivery time windows, proof of delivery (photo and note), mileage tracking with a day log, odometer and fuel log, and reports and exports. Prices in Google Play may differ by country.

How do I start, cancel or restore Pro?

Open the Pro page in the app and subscribe through Google Play. New subscribers get a 7-day free trial; if you don't cancel before it ends, Google Play starts billing monthly. To cancel, open Google Play, tap your profile picture, then Payments & subscriptions > Subscriptions > StopScope > Cancel. Pro stays on until the end of the period you paid for. On a new phone, sign in to Google Play with the same Google account and tap Restore purchases on the app's Pro page.

How do I delete my account and data?

In the app, open Settings and tap Delete account, or use the delete account page. Routes saved on your phone stay there until you uninstall the app. Our privacy policy explains what is deleted and when.

How does navigation work?

StopScope plans and orders your stops. Turn-by-turn directions open in Google Maps or Waze on your phone.

Why does mileage tracking ask for “Allow all the time”?

Mileage tracking (Pro) needs location and notification permission. Choosing Allow all the time for location lets the log keep recording with the screen off or while Google Maps is in front. Without it, Android may stop tracking and leave gaps. You can change this any time in Android's settings for StopScope.

I can't sign in to StopScope Dispatch.

Dispatch is at stopscope.com/signin. Sign in with Google or with your email and password. If you forgot your password, use Forgot your password?. New accounts must confirm their email first, so check your inbox and spam folder for our link. Drivers don't sign in on the website: open the StopScope app and sign in with the email your dispatcher invited.

Still stuck? Email support@cajunappfactory.com.